Unfortunately, we can’t offer refunds for veterinary care. Our fees cover the cost of examining, testing, diagnosing, and treating your pet.
As in the human medical field, there are unknowns and complications associated with illness that we cannot know ahead of time. We cannot attach a guarantee to the outcome.
Not all health problems have a straightforward solution. Some may be chronic, requiring a long-term management plan; others may be more difficult to diagnose or may involve several causes. A cure may not always be possible, and treatment may be ongoing. Your veterinary team will do everything they can to find answers and continue to help your pet.
Your pet’s comfort is a priority for us.
We utilize short term pain relieving medications as needed while doing the diagnostics to determine the reason for your pet’s pain.
Once we feel that we have the correct diagnosis we will discuss treatment options with you. These will likely include pain management while addressing something like a urinary tract infection or an infected skin wound or allowing an injury to heal as well as addressing long term pain management for something like arthritis that we cannot “cure”. We will use our knowledge of pain medication and pain relief strategies to do everything we can to prevent and manage your pet’s pain under all circumstances. We will tailor a pain management plan to your pet’s medical condition and individual needs.
We also offer therapy laser and chiropractic services, which can help control pain in some pets.
Our veterinary team takes every precaution so that your pet receives the highest-quality care. We perform a physical exam and preanesthetic testing before surgery and monitor your pet during surgery. During the procedure, a veterinary technician will continually assess your pet’s heart and respiratory rate, blood pressure, oxygen level, and other vital signs to help prevent any anesthesia related complications. We also provide close monitoring and appropriate pain medication to keep your pet comfortable during recovery.
We will send pain medications home for 1-5 days depending on the scope of the procedure.
We take all risks related to anesthesia and surgery very seriously. Our doctors want to discuss your concerns as well and have a chance to answer your questions before your pet is admitted to our hospital. Please let the receptionist know if you have concerns and we will arrange a time to discuss these with your pet’s doctor.
f your pet ingested medication try to figure out how many tablets, if he or she ingested poison like fertilizer or insecticide then make sure to bring in package with you as we will need this information.
Veterinarians can’t diagnose over the phone. Besides being unethical and illegal, diagnosing by phone doesn’t allow veterinarians to physically examine a pet. A physical exam is necessary so your veterinarian can provide an accurate diagnosis and proper treatment. Treating a pet for the wrong disease or condition will cost more in the end and could be harmful or even deadly to your pet.
We keep track of your pet’s weight just like your doctor’s office keeps track of your height and weight each time you visit. Having an accurate and current measurement of your pet’s weight will help us ensure that we prescribe the right dose of preventives, medications, and any needed anesthetics. It can also help us notice any early clues to health concerns. In addition, a regular weigh-in can help you track and manage your pet’s weight.
Absolutely !!! We want you and your pet to have a stress free visit. We are happy to make arrangements to help make your visit as smooth and convenient as possible. When you call to schedule your appointment, please let us know that you would prefer to wait in an exam room or to stay in your car with your pet until an exam room becomes available.
